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Registered: ‎04-11-2020

Returnal : brand new disc with frayed inner ring/hole

Am I allowed to make an exchange on this item. The inside of the disc (inner ring) is frayed/rough/bumpy/stripping because the PS5 case disc ring isn't aligned properly and is apparantly creating an uncomfortable fit for the game disc. Both upon removal and putting it back in the case.
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Registered: ‎11-10-2008

Re: Returnal : brand new disc with frayed inner ring/hole

Yes you can do an exchange. If the defect was a manufacturing defect.  Just have your receipt and bring it into a Best Buy store and they can exchange your copy of the game for another one. After you pay you can open it up to make sure its not defective. Things like this happen and Best Buy's return policy has your back.

Former Best Buy Super User Community Veteran since 2008. Please note due to the forum closings, I will no longer be answering posts on these forums. Please visit for support or dial 1-888-BEST-BUY for further assistance.
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Registered: ‎11-23-2018

Re: Returnal : brand new disc with frayed inner ring/hole

Hello, Deonv!


Thank you for posting for support on our forum, although I hate to hear about the issues you've encountered with your game disc. I can understand your concern and need for a new video game, and I'm happy to follow up on this.


As hockeycanuckjc mentioned, you should be able to visit your local Best Buy with your game and receipt to exchange it for a new one. Our Return & Exchange Policy calls out that unopened entertainment products including video games can only be exchanged for an identical item within its return period.


If you have any additional questions or concerns please let me know here!



Allison|Social Media Specialist | Best Buy® Corporate
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