Gaming Support

[malrock]

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@stickboy460 wrote:

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@bobberuchi wrote:

The issue is the publisher/developer not Best Buy 

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I guess Walmart and Target got their version from a different publisher/developer ....oh wait ...

This is 1000% on best buy. Other retailer got it. They failed in their supply chain. Which normally would be fine but as others have stated, they won't let you cancel this order so you can go elsewhere to buy it. 

Seriously BIG problem. Locking up funds for a product they failed to procure on the date they promised, then refusing to cancel or prevent charging for it.

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Indeed, no other stores seemed to have problem of shipping out preorders or having stock in the store on launch day (stock may not have been huge but they all had them, gamestop, target, walmart, amazon). It was only best buy that seemed to not have any stock in any of the stores. Maybe they just didn't order any and didn't realize it until like 2 days before the game as going to come out.

Anyway, I canceled my order with  Best Buy last night because I'm not going to wait 5 days to get that game and went to Walmart. Guess what? Walmart had a few copies on the shelf and I bought one. On release date, amazing how that works.

[Wille_55]

Yea not a publisher issue, other chains got their copies. Best Buy messed up, their website says available for pick up on 4/30, as a customer that is what is told to me after I pay and make my decision to buy from Best Buy than another location. We pay for convenience and trust from a establishment to get our product the way we want to, to be on time. You going to accept your pizza order that is 2 hours late and cold? Definitly not, you will call for that refund. Same with Best Buy, but they don’t want to give anything for customers that have to go through the struggle of not being able to cancel orders or things not being on time.

[AndrewB-BBY Social Media Specialist · Accepted solution]

Hello, everyone,

Thank you for stopping by our community forums and letting us know about your orders for Returnal. I'm sure you're all looking forward to seeing what this game is like and how it looks on the PlayStation 5.. I'd be glad to provide some additional details on these purchases.

We are working as quickly as possible to fulfill these orders. I would recommend keeping an eye on your email inboxes as well as our Online Order Lookup tool.

We appreciate your patience while we work to get this game to you!

[Chucky3737]

Game Stop didn’t screw it up, their pre-orders came in.

Best Buy blamed COVID.

Just admit you messed up BustBuy, don’t be losers and blame COVID.

Just admit it and provide compensation FOR YOUR SCREW UP

[Keen]

…there’s no mention of COVID in Andrew’a post.

[Wille_55]

When you check your order status, some people have delayed on it like mine. It says the shipments may be delayed due to Covid.

[Killbomb]

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@Wille_55 wrote:
When you check your order status, some people have delayed on it like mine. It says the shipments may be delayed due to Covid.

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The "potential covid delay" message is attached to every order. Doubt it actually had anything to do with this particular issue. That said, from now on I am going to use my reward certs to get PSN/XBOX credit then pre-order digitally unless Best Buy is offering a $10 bonus cert with a pre-order.

[IlIfadeIlI]

Can you at least offer rewards points or SOMETHING to those of us that didn't get the game on release day as advertised?  Okay mistakes happen beyond our control.  Rectifying the situation and making it right IS in your control though.  Not doing ANYTHING besides basically saying it will arrive when it will arrive is HORRIBLE customer service.

[problue]

I'm also waiting for my copy. I spoke with the manager on release day in store. They offered to work out a discount since this is a Best Buy issue once it comes in.

[Keen]

Anyone able to pick their copy up today? Let’s us know if there’s progress.

My order is still in limbo.