05-01-2021 10:37 AM
The issue is the publisher/developer not Best Buy
I guess Walmart and Target got their version from a different publisher/developer ....oh wait ...
This is 1000% on best buy. Other retailer got it. They failed in their supply chain. Which normally would be fine but as others have stated, they won't let you cancel this order so you can go elsewhere to buy it.
Seriously BIG problem. Locking up funds for a product they failed to procure on the date they promised, then refusing to cancel or prevent charging for it.
Indeed, no other stores seemed to have problem of shipping out preorders or having stock in the store on launch day (stock may not have been huge but they all had them, gamestop, target, walmart, amazon). It was only best buy that seemed to not have any stock in any of the stores. Maybe they just didn't order any and didn't realize it until like 2 days before the game as going to come out.
Anyway, I canceled my order with Best Buy last night because I'm not going to wait 5 days to get that game and went to Walmart. Guess what? Walmart had a few copies on the shelf and I bought one. On release date, amazing how that works.
05-01-2021 11:36 AM
05-01-2021 12:10 PM
Thank you for stopping by our community forums and letting us know about your orders for Returnal. I'm sure you're all looking forward to seeing what this game is like and how it looks on the PlayStation 5.. I'd be glad to provide some additional details on these purchases.
We are working as quickly as possible to fulfill these orders. I would recommend keeping an eye on your email inboxes as well as our Online Order Lookup tool.
We appreciate your patience while we work to get this game to you!
05-01-2021 03:52 PM
05-02-2021 04:18 AM
When you check your order status, some people have delayed on it like mine. It says the shipments may be delayed due to Covid.
The "potential covid delay" message is attached to every order. Doubt it actually had anything to do with this particular issue. That said, from now on I am going to use my reward certs to get PSN/XBOX credit then pre-order digitally unless Best Buy is offering a $10 bonus cert with a pre-order.
05-02-2021 04:47 PM
Can you at least offer rewards points or SOMETHING to those of us that didn't get the game on release day as advertised? Okay mistakes happen beyond our control. Rectifying the situation and making it right IS in your control though. Not doing ANYTHING besides basically saying it will arrive when it will arrive is HORRIBLE customer service.
05-03-2021 02:33 AM