04-30-2021 04:04 PM
As the title states, I preordered Returnal with in-store pickup for release date, 4/30/21. As of 5 PM Eastern time, the game is still not ready for pickup although the message on the order continues to say "Ready for Pickup today". Doing a quick search on twitter, this seems to be a widespread problem with almost no Best Buy stores getting any stock of the game. What is going on? If I would have know that Best Buy would not be able to provide this game on release I would have ordered it elsewhere...
Solved! Go to Solution.
04-30-2021 04:08 PM
04-30-2021 05:11 PM
Just got an email titled
"Your order is taking longer to fulfill than we expected"
"your item is currently unavailable."
"This item has been delayed. We're working to get it to you within the next few days."
What a joke. What's even the point in preordering? This is very disappointing...
04-30-2021 05:16 PM
04-30-2021 07:22 PM
04-30-2021 08:32 PM
04-30-2021 09:30 PM
04-30-2021 10:01 PM
The issue is the publisher/developer not Best Buy
05-01-2021 10:00 AM
Not just you, plenty of others. The sad part is that I can't even cancel my order, they are forcing me to keep it and then want me to return it back to them when it arrives. It hasn't shipped, and they can't cancel it.. okay. The emails says I can cancel, guess not. Other places in my area have it, but I don't want to go get it because I don't want to deal with having to return an item they said I can cancel, but actually can't. Cool, real nice.
05-01-2021 10:17 AM
@bobberuchi wrote:The issue is the publisher/developer not Best Buy
I guess Walmart and Target got their version from a different publisher/developer ....oh wait ...
This is 1000% on best buy. Other retailer got it. They failed in their supply chain. Which normally would be fine but as others have stated, they won't let you cancel this order so you can go elsewhere to buy it.
Seriously BIG problem. Locking up funds for a product they failed to procure on the date they promised, then refusing to cancel or prevent charging for it.