Gaming Support

[JRAM7]

I preordered Resident Evil Village well in advance sometime last year.. release date was set for May 7th. I was able to pick up the game no problem but i didnt receive the free stelbook. i askesd an employee what was up with that and he replied that they have them but in the system the release date is not here. Huh? Thanks for any help!!

[AndrewB-BBY Social Media Specialist]

Hi there, JRAM7,

Welcome to our community forums. Like you, I'm excited to give Resident Evil Village a try and I know that a steel book makes a great addition to any collections. It's very strange to hear that you were unable to pick this up and I would be glad to see how I may be able to help.

I'd like to take a closer look at your order to see what options I have to help moving forward. I will need a few more details to get this process started. Can you please send me a private message that includes your:

Full name

Email address

Phone number

You can send me a private message by clicking on the blue button at the bottom of this post. I'll keep an eye out for your response.

[JRAM7]

Hey AndrewB-BBY just sent you the private message. thanks agian.