05-08-2021 09:40 AM
I preordered Resident Evil Village well in advance sometime last year.. release date was set for May 7th. I was able to pick up the game no problem but i didnt receive the free stelbook. i askesd an employee what was up with that and he replied that they have them but in the system the release date is not here. Huh? Thanks for any help!!
05-08-2021 01:48 PM
Hi there, JRAM7,
Welcome to our community forums. Like you, I'm excited to give Resident Evil Village a try and I know that a steel book makes a great addition to any collections. It's very strange to hear that you were unable to pick this up and I would be glad to see how I may be able to help.
I'd like to take a closer look at your order to see what options I have to help moving forward. I will need a few more details to get this process started. Can you please send me a private message that includes your:
You can send me a private message by clicking on the blue button at the bottom of this post. I'll keep an eye out for your response.
|AndrewB|Social Media Specialist | Best Buy® Corporate|
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05-08-2021 02:29 PM
Hey AndrewB-BBY just sent you the private message. thanks agian.