Gaming Support

[batmanshady]

I noticed that all preorders now include a steel book case. I preordered mine before it was included. I don’t see it automatically included. Am I safe to leave my preorder alone and still get it or do I need to cancel and reorder?

[Tasha-BBY Retired: Social Media Specialist]

Hi there, batmanshady, 

Welcome back, and thank you for reaching out about the Resident Evil 3 SteelBook! I know SteelBooks look great on display, so it's awesome to snatch them up whenever possible. It is my understanding that the SteelBook for this title should be added to games pre-ordered before the offer was up on BestBuy.com. Whether this should be reflecting on your order already, or is something you should be on the lookout for between now and release, I'm unsure. Please know that I'll be inquiring about this, and will be sure to update you once I have more details to share. 

Regards, 

[batmanshady]

Hi Tasha,

Thanks for the quick reply. I believe if it doesn’t show, then it is not included. I went ahead and cancelled and reordered.

Usually I see them update with the free bonus. This time, it wasn’t so I assume it wouldn’t have been included.

[Tasha-BBY Retired: Social Media Specialist]

Hi there, batmanshady, 

Thank you for letting me know that you cancelled and reordered this. If you should need any further assistance, please let us know. 

Regards, 

[romeoteknik]

Tasha, can you still find out about this and post an answer?

I refuse to cancel and re-order. I placed my order when I still had GCU. In the past, Resident Evil 2 as an example, the steelbook cases were made available to everyone who placed a pre-order before the add-on was announced.

[KyleR-BBY Senior Social Media Specialist · Accepted solution]

Hi, romeoteknik,

Welcome back to the forums.

That steelbook should be added to your order before release, but won't show up on the order until we're much closer to release. There should be no need to cancel and re-order.

Please let me know if you have any other questions.

Sincerely, 

[hollywoodhags]

Hi placed an order for Resident Evil 3 before the steelbook promo was posted.  Will the steelbook be added to my order?  I used a $5 reward cert on it and would prefer not to have to cancel it and wait for the points to be reposted before ordering again.

[Pineabble]

Hello,

Back in January, I pre-ordered RE3 remake and only now Best Buy is saying pre-orders come with a steelbook and costume dlc pack when you order. Does that mean I get it too? ...Or I'm out of luck because I pre-ordered my copy before they announced this? It doesn't tell me in my orders when I looked.

[batmanshady]

The answer I’ve been given is that they will automatically update your order to include it close to when the release date comes.

[batmanshady]

Hi,

We were told that all the preorder bonuses that are added to games would get automatically added for the folks who preordered way ahead of time.

I’m still not seeing it for mine. Next week it’ll release and my order cannot be adjusted anymore. I do not think it’s going to be added. Can anyone shed light on this?

Thank you!