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Posts: 1,935
Topics: 34
Kudos: 314
Blog Posts: 15
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Registered: ‎08-08-2017

Re: Resident Evil 2 remake steelbook case

Hi there, Urbuddydan,

 

I hope you don't mind me stepping in to answer your question in place of KyleR-BBY.  Because pre-order bonuses are fulfilled at the time a title is picked up at the store or shipped, the bonus material doesn't always appear on the order that you can see.  However, our systems should automatically add on the qualifying item(s) behind the scenes so that everything's ready when you head to the store to pick up your game, or for when it arrives on your doorstep.

 

On the off chance there's a hiccup with your order, don't hesitate to speak with a store associate for help, or you're always welcome to reach out to us here on the forum after the fact for further assistance as well.

 

Hope this helps,

Sam|Social Media Specialist | Best Buy® Corporate
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New Member
Posts: 4
Registered: ‎10-17-2017

Re: Resident Evil 2 - Pre-order Bonus Guns for physical editions??

I preordered a couple of months back and saw recently that they added the steelbook as a preorder incentive. I am wondering if anyone that preorders before the incentives go live will need to cancel and reorder again?
Member
Posts: 15
Registered: ‎01-16-2019

Re: Resident Evil 2 remake steelbook case

Will there be enough steelbook cases this time for people who pre ordered? Don't want another problem like monster hunter world.

Posts: 1,935
Topics: 34
Kudos: 314
Blog Posts: 15
Solutions: 99
Registered: ‎08-08-2017

Re: Resident Evil 2 remake steelbook case

[ Edited ]

Hi there, Hockeyguy412,

 

Welcome to our forums.  You ask a great question.  While we would not be able to speak to the quantity of available Steelbooks, our understanding is there should be enough for all existing pre-orders.  However, quantities of pre-order bonuses are always limited, and the offer may not be available through the release date.

 

Thanks,

Sam|Social Media Specialist | Best Buy® Corporate
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Member
Posts: 15
Registered: ‎01-16-2019

Re: Resident Evil 2 remake steelbook case

I hope it's the reason why I pre ordered from best buy

Regular Member
Posts: 38
Registered: ‎10-23-2017

Re: Resident Evil 2 remake steelbook case

I tried to reorder my copy of Resident Evil 2 to make sure I get the two pre order bonuses, but when I check out it won't let me select the steelbook for shipping, only store pick up

Posts: 1,935
Topics: 34
Kudos: 314
Blog Posts: 15
Solutions: 99
Registered: ‎08-08-2017

Re: Resident Evil 2 remake steelbook case

Hey there, dvdj2713,

 

The availability of this SteelBook is limited and may be restricted to one fulfillment method.  If you are only seeing an option to pick up the SteelBook in your local Best Buy store, I'm afraid that's not something we'd be able to override.  I'm sorry for any inconvenience this may cause you.

 

Regards,

Sam|Social Media Specialist | Best Buy® Corporate
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Member
Posts: 15
Registered: ‎01-16-2019

Re: Resident Evil 2 remake steelbook case

I'm gonna be so mad if I go to the store to pick up my pre order and don't get my steelbook
New Member
Posts: 3
Registered: ‎01-17-2019

Re: Resident Evil 2 remake steelbook case

make sure not to take it out on the people in the store
Member
Posts: 15
Registered: ‎01-16-2019

Re: Resident Evil 2 remake steelbook case

No ill be mad at best buy because you know they'll still be offering it up to the day before even if they don't have enough