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New Member
Posts: 2
Registered: ‎12-27-2018
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Resident Evil 2 remake steelbook case

So i recently found out best buy is offering the steel case, so for the people that preordered like myself are we going to be getting the steel book 

New Member
Posts: 3
Registered: ‎10-16-2017

Re: Resident Evil 2 remake steelbook case

i was wondering the same thing. i also preordered before the steelbook was announced as a bonus. it would be nice if it was added to our existing preorders.

Regular Member
Posts: 39
Registered: ‎10-23-2017

Re: Resident Evil 2 remake steelbook case

I'd like to know also as well as why doesn't the xbox one version of the game have the gun pre order bonus that the Playstation 4 version has

New Member
Posts: 9
Registered: ‎08-19-2013

Re: Resident Evil 2 remake steelbook case

I have the same question too. I used my 10% coupon when preordered the game in September. If I have to reorder again, I have to pay more.

Posts: 5,447
Topics: 56
Kudos: 495
Solutions: 311
Registered: ‎12-23-2016

Re: Resident Evil 2 remake steelbook case

Hi all,

 

Thanks so much for your questions about the Resident Evil 2 Steelbook.

 

I have some good news for you. Any pre-orders placed before an incentive offer was available should still receive the new bonus item. You don’t need to cancel and re-place your order to qualify for this pre-order bonus Steelbook, and should receive one with your pre-order.

 

As for other bonuses, it isn’t uncommon for different platforms to offer different pre-order content, or for one console to have some exclusive content. Keep an eye on the product page to see if another bonus does get added to the Xbox One version, as it’s possible that could happen in the future. I can’t guarantee that it will, but there could be a chance.

 

Sincerely,

Kyle R|Social Media Specialist | Best Buy® Corporate
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New Member
Posts: 9
Registered: ‎08-19-2013

Re: Resident Evil 2 remake steelbook case

That mean I should receive pre-order content and steelbook case with my september order?

Posts: 5,447
Topics: 56
Kudos: 495
Solutions: 311
Registered: ‎12-23-2016

Re: Resident Evil 2 remake steelbook case

Hi mrtsui,


That’s correct. Your order from September should be all set with the pre-order bonuses.


Sincerely,  

Kyle R|Social Media Specialist | Best Buy® Corporate
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New Member
Posts: 1
Registered: ‎04-19-2018

Re: Resident Evil 2 remake steelbook case

Good day!

 

I was very worried because I also pre-ordered before the steelbook offer, but now I kind of have some doubts. In my order the steelbook is not appearing as an included item, only the bonus weapons.

 

Why the steelbook is not appearing?

Posts: 5,447
Topics: 56
Kudos: 495
Solutions: 311
Registered: ‎12-23-2016

Re: Resident Evil 2 remake steelbook case

Hi Pastore,


That bonus case may not show up on the order until close to launch, or potential not at all. You should still receive the item, however, so there’s no need to worry.


If you want to have the bonus appear on your order now, feel free to cancel the order and place a new one. You should receive it whether or not you do that, however, so you should be all set regardless. 


Sincerely,

Kyle R|Social Media Specialist | Best Buy® Corporate
Give Kudos if you like this post or Accept as Solution if it answers your query!
Regular Member
Posts: 35
Registered: ‎12-29-2010

Re: Resident Evil 2 remake steelbook case

Hi KylerR,

So you say potentially, it may not show up on the order at all? I preordered before it was included with GCU, which I no longer have... I also have to pick it up in stores. So what should I do if it does not show up on my order? Tell them at the desk that I should get one?