01-10-2019 03:29 PM
Hi there, Urbuddydan,
I hope you don't mind me stepping in to answer your question in place of KyleR-BBY. Because pre-order bonuses are fulfilled at the time a title is picked up at the store or shipped, the bonus material doesn't always appear on the order that you can see. However, our systems should automatically add on the qualifying item(s) behind the scenes so that everything's ready when you head to the store to pick up your game, or for when it arrives on your doorstep.
On the off chance there's a hiccup with your order, don't hesitate to speak with a store associate for help, or you're always welcome to reach out to us here on the forum after the fact for further assistance as well.
Hope this helps,
01-11-2019 03:52 PM
01-16-2019 11:00 AM - edited 01-16-2019 03:18 PM
Hi there, Hockeyguy412,
Welcome to our forums. You ask a great question. While we would not be able to speak to the quantity of available Steelbooks, our understanding is there should be enough for all existing pre-orders. However, quantities of pre-order bonuses are always limited, and the offer may not be available through the release date.
01-17-2019 11:27 AM
I tried to reorder my copy of Resident Evil 2 to make sure I get the two pre order bonuses, but when I check out it won't let me select the steelbook for shipping, only store pick up
01-17-2019 11:51 AM
Hey there, dvdj2713,
The availability of this SteelBook is limited and may be restricted to one fulfillment method. If you are only seeing an option to pick up the SteelBook in your local Best Buy store, I'm afraid that's not something we'd be able to override. I'm sorry for any inconvenience this may cause you.