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Posts: 1
Registered: ‎01-11-2019

Resend email for digital purchase

Hi, I recently bought Pokemon: Let's Go, Evee for the nintendo switch (digital) and but I can’t find it It says that the Order is Received and that I would be emailed when its ready, and its been 2 days. I checked my spam mailbox and every other mailbox possible.
I was wondering if there was a way to resend that email? Thanks in advance

 
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Registered: ‎08-08-2017

Re: Resend email for digital purchase

[ Edited ]

Hello kirowilber03,

 

Welcome to our forums.  Depending on the status of your order, that could explain why you haven’t received a follow-up email with the next steps for your digital download.  Thankfully, you’ve come to the right place for help!

 

In order for me to take a peek at your order, I’ll need some additional information from you. When you have a moment, please send me a private message that includes the following:

 

  • Your full name
  • Email address
  • Phone number
  • Order number

 

To send me a private message, just click on the blue button in my signature below labeled “Private Message”.

 

I look forward to hearing from you!

Sam|Retired Social Media Specialist | Best Buy® Corporate
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