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Posts: 1
Registered: ‎05-12-2021
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Resend Digital Download Instructions and code



On 4/15/21, I ordered 2 items a keyboard and a digital download of Microsoft Xbox Game Pass for PC 3-month membership.  The email insturctions on how to redeem the digital download got deleted and when I go to my digital library its not there either.  So I was wondering if you may send me another email on instructions on how to redeem my item and the code?





Posts: 3,472
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Registered: ‎10-19-2017

Re: Resend Digital Download Instructions and code

Hello, MichaelL93,


Welcome to the Best Buy Community Forums!


I appreciate you taking the time to join and reach out to us regarding your purchase. I’ve really become a huge fan of digital downloads! They’re usually fast to receive, fast to download, and bam, you’re accessing your content! At least they should be, but it sounds like that may not have happened with your order.


In order to better assist you, please send me a private message with the order number, your full name, e-mail address, and phone number. You can send me a private message, by logging into the forum, and clicking on the blue "Private Message" button next to my signature on this post. I look forward to hearing back from you.



Deysha|Social Media Specialist | Best Buy® Corporate
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