Gaming Support

[markymark52]

As with Cyberpunk 2007, this game is riduled with bugs and game crashes. The game has crashed approximately 10+ times and kicked me back to the PS5 dashboard. I've tried to have as much patience as I can for these issues to be resolved, but it's been a week and the crashing has not improved. Also, I'm unable to even play the game consistently because it requires a consistent connection to unreliable online servers that cannot handle the game's requirements.You will sit on the "Sign on!" screen for several minutes and will never actually get into the game to play.

I would like to return the game at my local Best Buy for a full refund but I am worried that I will be turned away because I have obviously opened and played the game. I know your team made exceptions for Cyberpunk 2077, and I believe the poor quality assurance of the game is on the same level as Cyberpunk 2077.

Please let me know how I should proceed further about getting a refund for the game.

[bobberuchi]

Best Buy (and almost every other retailer) does not accept returns on software that is open. Software can only be exchanged for an identical item.

Any exceptions for Cyberpunk were authorized by the CD Projekt.

You will need to contact "People can Fly" and or "Square Enix"

I would suggest putting it on the shelf for a month or so and wait for the patches.

Personally this is the reason why I almost never play a game until it has been out for a month.  

I am not an employee of Best Buy. All opinions and comments are my own.

[Alyssa-BBY Retired: Social Media Specialist]

Greetings, markymark52,

Thank you for taking the time to reach back out to your team. It is never within our intentions for an item to not meet your expectations, and I'm sad to hear that this has been the case with this gaming release. While this game would not qualify for a return or refund as outlined within our Return & Exchange Promise, I would like to invite you to speak with the manufacturer of the game for further support regarding the issues you were facing.

I apologize for any inconvenience this may have caused, but hope that this sheds light on the best support route to take. However, if you have any other questions or concerns that I may be able to assist with at this time, please don't hesitate to let me know!

Best Regards,