07-31-2019 02:09 PM
08-05-2019 11:52 AM
Good afternoon, malrats,
Welcome back to our forums, and thank you for sharing your experience with us. Receiving an item later than expected can be disappointing enough, but to hear the item has arrived damaged as well is especially disheartening. I’m sorry to hear this is the case with your SteelBook copy of Bloodstained: Ritual of the Night.
Using the information you’ve provided upon joining our forums, I believe I’ve located the order in question, and I’m happy to see you were able to connect with our phone support teams at (888)-BESTBUY or (888)-237-8289, and they were able to address your concerns.
I appreciate you writing to us, and if you ever have any other concerns in the future, please don’t hesitate to connect with us again.