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Regular Member
Posts: 36
Registered: ‎03-21-2017

Received destroyed steelbook with Bloodstained: Ritual of the Night.

First it was delayed after I ordered it, and then it arrived today a couple of days after the game, and the steelbook case was completely crushed and broken with sharp metal sticking out. I called in to support to ask about a replacement and they really just told me “too bad”.

Is there anything that can be done about this?

Thank you.
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Posts: 4,254
Topics: 40
Kudos: 399
Solutions: 251
Registered: ‎11-29-2016

Re: Received destroyed steelbook with Bloodstained: Ritual of the Night.

Good afternoon, malrats,

 

Welcome back to our forums, and thank you for sharing your experience with us.  Receiving an item later than expected can be disappointing enough, but to hear the item has arrived damaged as well is especially disheartening.  I’m sorry to hear this is the case with your SteelBook copy of Bloodstained: Ritual of the Night.

 

Using the information you’ve provided upon joining our forums, I believe I’ve located the order in question, and I’m happy to see you were able to connect with our phone support teams at (888)-BESTBUY or (888)-237-8289, and they were able to address your concerns.

 

I appreciate you writing to us, and if you ever have any other concerns in the future, please don’t hesitate to connect with us again.

 

Regards,

SeanM|Social Media Specialist | Best Buy® Corporate
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Regular Member
Posts: 36
Registered: ‎03-21-2017

Re: Received destroyed steelbook with Bloodstained: Ritual of the Night.

No, they were not able to supply me with a replacement for the destroyed steelbook.