Gaming Support

[Joshuagf1]

Same problem here!!! Got XBOX code and ordered PS5 version. Please help!!!!

[AyyDee11]

Yea, I got an XBOX code with my ps5 order too....

[Jaymeswallace]

I will trade you. I have the same issue with a valid PS code. I need the Xbox one. 

[rymflaherty]

If anyone is curious, I did contact Twitter support as well around the same time I created this thread. I did DM the rep as mentioned by CS here, but after providing my information at 11 am I’ve yet to hear anything from them.

[AyyDee11]

I will trade Jaymeswallace if u still have it available

[PDDollars]

So maybe this is why I haven't gotten a code at all yet?

[MeghanM-BBY Social Media Specialist]

Hi rymflaherty,

I have an update on the incorrect code issue. We have heard received word from the Merchants and they are addressing the issue. Customers should be receiving the correct codes soon!

Sincerely, 

[rymflaherty]

If that is indeed the case, I appreciate your help and/or the help from the Twitter rep.

[MeghanM-BBY Social Media Specialist]

Hi, rymflaherty,

I imagine it took some time for them to identify what was going on and to get the codes cleared up to send out. We are continuously monitoring the situation. If you receive your codes, please let us know!

Sincerely, 

[PDDollars]

How soon will the codes be sent out now that the issue is fixed?