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New Member
Posts: 5
Registered: ‎10-01-2014
Accepted Solution

Received XBOX code for Madden PS5 purchase

As the subject states,

Pre-ordered Madden23 for PS5. Shortly after pick-up I received my email with my code for pre-order bonuses but it is an XBOX/XBOX LIVE code.
Very frustrating. Help with this matter is greatly appreciated.
Trusted Member
Posts: 79
Registered: ‎10-30-2012

Re: Received XBOX code for Madden PS5 purchase

Same. preordered for Playstation and got email with Xbox code. Please help
New Member
Posts: 5
Registered: ‎08-24-2012

Re: Received XBOX code for Madden PS5 purchase

The opposite for me. And now chatting with CS and they are saying I need to go to EA for help. Nothing they can do.
Trusted Member
Posts: 79
Registered: ‎10-30-2012

Re: Received XBOX code for Madden PS5 purchase

Why would EA have anything to do with Best Buy sending the wrong system codes

 

New Member
Posts: 5
Registered: ‎08-24-2012

Re: Received XBOX code for Madden PS5 purchase

Exactly. CS seems clueless. Wasted my whole lunch on chat. I was finally told they are working on a resolution. Hopefully they will resend emails
Regular Member
Posts: 29
Registered: ‎08-27-2014

Re: Received XBOX code for Madden PS5 purchase

Same issue. But I preordered the Xbox Series X and got the PlayStation code instead. Not sure how this was botched.
New Member
Posts: 1
Registered: ‎08-19-2022

Re: Received XBOX code for Madden PS5 purchase

This is ridiculous. EA told me to contact Best Buy.
Don't preorder ea games and don't preorder from best buy.
This is ridiculous.
Anyone want to trade codes? I need a PS5 code they sent me xbox
Posts: 126
Topics: 1
Kudos: 16
Solutions: 10
Registered: ‎12-07-2021

Re: Received XBOX code for Madden PS5 purchase

Hello, Rymflaherty,

 

Thank you for coming to our Forums! We appreciate you taking the time to reach out to us here. As a gamer myself, I can understand how frustrating it would be to get a code that didn't match my console. My colleague Jason also received your message on Twitter. We are currently working towards a resolution and he will contact you there once a solution has been found. 

 

Sincerely, 

Meghan|Social Media Specialist | Best Buy® Corporate
Give Kudos if you like this post or Accept as Solution if it answers your query!
New Member
Posts: 1
Registered: ‎09-01-2018

Re: Received XBOX code for Madden PS5 purchase

Same thing happened to me. I Preordered PS5 version and got a Xbox code sent to me instead

Regular Member
Posts: 35
Registered: ‎03-27-2012

Re: Received XBOX code for Madden PS5 purchase

If only Best Buy would have competent workers that udnerstand exactly what the issue is. I received an XBOX code for a PS5 version of Madden 23, I do not own an XBOX. EA this year has gone from bad to worse, they did not allow a physical copy of the All Madden edition, so if you buy that version, unable to trade it in after you are done with it.