08-19-2022 09:31 AM
Solved! Go to Solution.
08-19-2022 11:01 AM
08-19-2022 11:20 AM
08-19-2022 11:27 AM
Why would EA have anything to do with Best Buy sending the wrong system codes
08-19-2022 11:30 AM
08-19-2022 11:49 AM
08-19-2022 12:19 PM
08-19-2022 12:40 PM
Thank you for coming to our Forums! We appreciate you taking the time to reach out to us here. As a gamer myself, I can understand how frustrating it would be to get a code that didn't match my console. My colleague Jason also received your message on Twitter. We are currently working towards a resolution and he will contact you there once a solution has been found.
|Meghan|Social Media Specialist | Best Buy® Corporate|
As of March 20th, our Forums will no longer be available, for future support please reach out to us on Social Media or bestbuy.com/support.
08-19-2022 01:37 PM
Same thing happened to me. I Preordered PS5 version and got a Xbox code sent to me instead
08-19-2022 01:54 PM
If only Best Buy would have competent workers that udnerstand exactly what the issue is. I received an XBOX code for a PS5 version of Madden 23, I do not own an XBOX. EA this year has gone from bad to worse, they did not allow a physical copy of the All Madden edition, so if you buy that version, unable to trade it in after you are done with it.