Gaming Support

[Risto]

Yep, having the same issue. Bought a pokemon digital code and the expansion and still nothing after 16 hours. Why is it always a problem with best buy but never with other retailers?

[Risto]

As a public service announcement:

Do not purchase digital content from Best Buy. I just purchased the same item at a well known a to z online retailer and received it in 5 minutes.

I've purchased digital content from Best Buy in the past and its always the same: You have to constantly bug them until they "manually regenerate" the code with their "code master"..you wait 48-72 hours minimum instead of their "You usually receive it in 30 minutes, but sometimes longer". The whole point of digital purchases is so that you don't have to wait to go to the store or wait for things to arrive in the mail.

Look around at the sinking ship, soon we'll remember Best Buy as we remember Circuit City.

[Allison-BBY Social Media Specialist]

Hello, Risto, and welcome to our online community!

Thank you for posting on our forum, although I hate to hear about the difficulties you've had with digital purchases from Best Buy. We'd expect you to receive your digital codes right away, which I know is a big reason for purchasing a digital item in the first place. I'd like to offer any support in the matter now.

To start, please send me a private message including your full name, email, and phone number. Also, do you need any further assistance with your recent Pokémon code specifically? You can find the blue option to message me to the right of my name below.

All the best,