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Registered: ‎12-26-2020

Re: Xbox game pass code not received

i have not received my game 24 month game pass. Please help

Posts: 5,091
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Registered: ‎11-29-2016

Re: Xbox game pass code not received

Good afternoon, TiffeneyJohnson,


Welcome to our forums!  I’ve been thinking of getting an Xbox Game Pass membership for a while now, as I’ve heard it’s a great deal for Xbox owners, and an awesome way to check out all kinds of new games. While I’m sorry to hear there seems to be an issue with the delivery of your code, I’m glad you picked up your membership with us!


If you haven’t done so yet, I’d recommend checking out our Game Codes-Read Me First floated post, as it provides a step-by-step process to get in touch with our Gaming Support team.  Simply follow the steps outlined in this post to send them your information, and I’m optimistic they’ll be able to track down your code, and get it sent to you in no time.


Hope this helps,

SeanM|Social Media Specialist | Best Buy® Corporate
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