Gaming Support

[Iamthegoat]

So, similar experience. Ordered Elden Ring at 5:30pm last night, today at about 9:40 am, still no game. Messaged the gaming support team twice yesterday. It's great you have a support team but let's face it-something about how you process these orders or deliver them is simply inferior to retailers like Amazon or steam. Tbh at this point I just want to order the game elsewhere and get a refund

[MeghanM-BBY Social Media Specialist]

Hello, Iamthegoat,

Thank you for reaching out to us on our Forums page! We appreciate the question. I can understand the frustration when you order something digitally and it doesn't arrive in a timely manner. Generally speaking, your Digital Download should be available to you shortly after your order has been successfully processed, so it’s disappointing to hear there seems to be a delay in getting it to your email inbox.

If you haven’t done so yet, I’d recommend checking out our Game Codes-Read Me First floated post, for steps you can take to get in touch with our Gaming Support team.  Simply follow the steps outlined in that post, provide them the information they’ll need to view your order, and I’m optimistic they’ll be able to get you the code you’re looking for in no time!

Hope this helps,

[Iamthegoat]

Already messaged them multiple times. I'd love to post there response here publicly but to quote "please allow us 24 go 48 hours to process your request"
That is simply and admission of inferior service. I have nothing but regret that I can't simply get my money back, cancel the order, and order elsewhere

[MeghanM-BBY Social Media Specialist]

Hello,

I am checking to see if you have received your digital download as of yet. 

Sincerely,