04-01-2019 05:24 PM
I'm also stuck with the same issue and general customer support said to cancel and reorder since the website shows that it is available to deliver by the following day. She could not explain to me either why they would ship a new order before an existing preorder. Can you please assist me as well? Thanks.
04-01-2019 06:14 PM
Welcome back to the forums. I’m sorry that your copy of that game hasn’t shipped out just yet.
I see that you sent along a private message about this as well. I’ll shortly be sending you a response to that message. You can check it by logging in to your account and clicking on the orange envelope in the top right corner of the page.