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Posts: 3
Registered: ‎04-13-2020

Re: Steam Gift Card Issue - Invalid

Hi Andrew,


I was gifted a gift card for Steam from a Best Buy location last year and when I got home the redemption code on the back didn't have enough numbers. I have the card and the original receipt from Best Buy that my friend received when purchasing the card.


I have opened multiple tickets with Steam who just ambiguously say that a vendor will reach out to me but then they close the ticket and I never receive any vendor communication or email (yes, I check my junk mail).


I have also contacted Best Buy multiple times to no avail.


Please let me know if you can assist and what details you would require.


Thank you,



Posts: 5,177
Topics: 55
Kudos: 440
Solutions: 322
Registered: ‎11-29-2016

Re: Steam Gift Card Issue - Invalid

Good morning, tryg,


Welcome to our forums!  I imagine using a Steam card without the proper amount of numbers would prove difficult, and it’s disappointing to hear your previous contacts with Steam haven’t gotten the results you were looking for.


It sounds like this card was purchased by someone other than yourself, so in accordance with our Privacy Policy, we’ll need to work with the purchaser in order to look into this card further.  Your friend is welcome to create their own account here on our Support Forums, contact our phone support teams at 1-888-BESTBUY (1-888-237-8289) or return to the Best Buy location the card was purchased from, so they might see if they’d be able to get it activated.



SeanM|Social Media Specialist | Best Buy® Corporate
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