08-02-2019 10:52 PM
Sorry to bump, but I’m going to piggy back here as well.
i ordered a ps4 and Xbox one version on the Black Friday in July. Each came with a steelbook that was damaged. The first had a massive dent in the right corner, and the other was smeared with some kind of adhesive (I’m guessing it was from a sticker)
i called customer service, and they didn’t really know how to replace them. I’ve even tried checking my neighboring Best Buys to see if they have anything left to no prevail.
Is there available stock? I know there was a weird glitch, where if the game was selected, the free steelbook offer wouldn’t appear. It was only through the sale page that the offer appeared. Maybe that’s the deal?
For reference, the sku is 6350731
08-07-2019 10:24 AM
Welcome back to the forums. Thanks for getting in touch with us about this. Having an item like that arrive damaged is always a let down.
I don't know that there is any remaining stock on these cases, so I don't believe we'll be able to get a replacement out to you. I'd be happy to double check, however.
Please send me a private message through the link in my signature with your name, email address, phone number, and order number or numbers.