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Posts: 1
Registered: ‎10-27-2021

Re: Received Damaged item in the mail

I know this is an older post but I too have been burned by Best Buy with games being damaged and I fully agree BUBBLE WRAP IS NOT GOOD ENOUGH.  Just Today I recieved Metroid Dread Special Edition and it was packed in just bubble wrap and the corners of the box are all smashed in, not only that but they stuck a big "Ship To Home" sticker on it with my name and address - this does not look like it would come off without tearing the box.  Considering these are sold out everywhere I am stuck with it and no way am I going to return it because I am sure they would not be able to replace it and even if they did they would use the same shipping method... bubble wrap and big "Ship To Home" sticker ruining it yet again.  <sigh>

 

GAME COLLECTORS BE WARNED.. Best Buy shipping with inferior packaging will almost always cause damage to games you order.  Same with Amiibo's, I have yet to have an Amiibo from Best Buy arrive without some sort of damage to its case (I don't open them).

Posts: 6,531
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Registered: ‎08-21-2017

Re: Received Damaged item in the mail

Good afternoon, mirswith,

 

Welcome to our community forums. I appreciate you taking the time to write to us and letting us know about your experience with this shipment. We strive to make sure the products you receive are in the same condition as if you grabbed them off the shelf, I can understand your disappointment to see that this special edition arrived with damage.

 

If you'd like, I can take a closer look into this order to see what options I may have to assist you. I will need a bit more information so I can begin to review this. Can you please send me a private message that includes your:

 

Full name

Email address

Phone number

Order number

 

You can send me a private message by clicking on the blue button at the bottom of this post across from my name. I'll keep an eye out for your message.

AndrewB|Social Media Specialist | Best Buy® Corporate
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