08-02-2021 05:59 PM
I have this same problem
I had game pre-order back in 2019 and before the game came out I asked someone via the chat system and they said it would be applyed
Game came out and I've gotten it now and waited a while
Never got it so I reachout someone via chat again they say they can't and that past person LIED TO ME and they STILL can't do anything
So here I am
Going DM ya hope can help
08-02-2021 06:32 PM
Welcome to our forums! Like anybody, I love getting some perks for pre-ordering any games I intend on adding to my collection, so I would certainly want to make sure I’m not missing out on a $10 gift card either.
I see you’ve sent me a private message regarding this matter a few minutes ago, and I’ll be replying to your message in a bit. To read my message, you’ll need to be logged into your Support Forum account, and click on the orange envelope in the upper right-hand corner of your screen. If you’re accessing our site on a mobile device, you may need to switch to “Full” or “Desktop” view before this button is visible to you.
See you up there,