11-22-2022 10:48 AM - edited 11-22-2022 10:48 AM
Thank you for reaching out to us and welcome to our Forum Support page.
Getting a Xbox is a huge deal and I understand your frustration with the lack of information. I would like to reach out to you and take a deep dive into your situation to see what is happening. When you get the chance would you be able to reach out to me via Private Message with your full name, telephone number, email and order number? Once you do we will be able to continue our conversation there and go into detail. Please let us know as soon as you can.