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New Member
Posts: 1
Registered: ‎02-17-2023

Re: Never received a digital code after picking up Mario + Rabbids Sparks of Hope at the store

I'm having the same issue. Was it supposed to be sent in an e-mail or packaged with the game? Because I haven't gotten it either way.
Social Media Specialist
Posts: 260
Registered: ‎10-12-2021

Re: Never received a digital code after picking up Mario + Rabbids Sparks of Hope at the store

Welcome to the Best Buy Forums!

 

Hello jjsheely. Thank you for taking the time to stop by our community forums and bringing this to our attention. I understand your confusion with not getting your code and I would be happy to assist you with getting this code. 

 

Please send me a private message by clicking on the blue button next to my signature, with your full name, phone number, and e-mail address. I look forward to hearing from you.

 

Sincerely,
 

Kadian|Social Media Specialist | Best Buy® Corporate
As of March 20th, our Forums will no longer be available. For future support, you can reach out to us on Social Media or bestbuy.com/support
New Member
Posts: 3
Registered: ‎02-18-2023

Re: Never received a digital code after picking up Mario + Rabbids Sparks of Hope at the store

I have also encountered the same issue. I bought the product yesterday, and I am still waiting for an email.
New Member
Posts: 3
Registered: ‎02-18-2023

Re: Never received a digital code after picking up Mario + Rabbids Sparks of Hope at the store

Update: I was told by a support team member that I should receive it between 24 - 48 hours, but I still have not received anything.
Posts: 158
Topics: 0
Kudos: 23
Solutions: 13
Registered: ‎11-08-2021

Re: Never received a digital code after picking up Mario + Rabbids Sparks of Hope at the store

Hello and thanks for reaching out on our Forums, Irpeter43!

 

Getting a code should be easy and we understand your frustration. I would like to look into this for you.

 

Could you send me a private message with the following information? You can do this by clicking the blue "Private Message" button in my signature.

 

  • Full Name
  • Phone Number
  • Email Address
  • Order Number

Kindly,

Graham|Social Media Specialist | Best Buy® Corporate
As of March 20th, our Forums will no longer be available. For future support, you can reach out to us on Social Media or bestbuy.com/support
Posts: 1,100
Topics: 66
Kudos: 141
Solutions: 64
Registered: ‎07-23-2018

Re: Never received a digital code after picking up Mario + Rabbids Sparks of Hope at the store

This topic has been moved to its own thread under Gaming Support for further moderation.