10-21-2019 02:37 PM
I never received e-gift cards for Trine: Ultimate Collection (contacted support and was told to wait and still nothing) and Zombieland Double Tap Roadtrip both for PS4. I also pre-ordered Atelier Ryza: Ever Darkness & the Secret Hideout that was supposed to come with one but it was never added to my pre-order and so I don't think I will get that one when it releases also. Like @Mister_Squirrel please advise us what to do so we can get this fixed.
10-21-2019 04:12 PM
Welcome back tot he forums, and thanks for your question.
While pre-order bonuses are automatically added to orders, these were not pre-order bonuses. instead, they were free gifts with purchase. That means that, unless you ordered during the period of time when the gift was offered, you would not receive the $10 e-gift card.
For Atelier Ryza: Ever Darkness & the Secret Hideout, you'll want to cancel your existing pre-order and place a new one to get that e-gift card.
Please let me know if I can help you out with anything else.
10-22-2019 11:02 AM
Hi again, jim269us,
I'd like to look into that for you so that we can be sure that the correct information is being given out going forward. Please send in a private message by using the link in my signature below this post. If you include your name, email address, phone number, and those order numbers, that would be helpful.