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Valued Member
Posts: 62
Registered: ‎03-10-2018

Re: Grid $10 eGift card

I never received e-gift cards for Trine: Ultimate Collection (contacted support and was told to wait and still nothing) and Zombieland Double Tap Roadtrip both for PS4. I also pre-ordered Atelier Ryza: Ever Darkness & the Secret Hideout that was supposed to come with one but it was never added to my pre-order and so I don't think I will get that one when it releases also. Like @Mister_Squirrel please advise us what to do so we can get this fixed.

Thanks!

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Posts: 7,184
Topics: 116
Kudos: 397
Solutions: 395
Registered: ‎12-23-2016

Re: Grid $10 eGift card

Hi, jim269us,

 

Welcome back tot he forums, and thanks for your question.

 

While pre-order bonuses are automatically added to orders, these were not pre-order bonuses. instead, they were free gifts with purchase. That means that, unless you ordered during the period of time when the gift was offered, you would not receive the $10 e-gift card. 

 

For Atelier Ryza: Ever Darkness & the Secret Hideout, you'll want to cancel your existing pre-order and place a new one to get that e-gift card.

 

Please let me know if I can help you out with anything else.

 

Sincerely, 

Kyle R|Senior Social Media Specialist | Best Buy® Corporate
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Valued Member
Posts: 62
Registered: ‎03-10-2018

Re: Grid $10 eGift card

@KyleR-BBY That's not what they said when I called I was told they would add them if I asked after the fact I even have chat logs to prove they said I would get the 3 gift cards.

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Posts: 7,184
Topics: 116
Kudos: 397
Solutions: 395
Registered: ‎12-23-2016

Re: Grid $10 eGift card

Hi again, jim269us,

 

I'd like to look into that for you so that we can be sure that the correct information is being given out going forward. Please send in a private message by using the link in my signature below this post. If you include your name, email address, phone number, and those order numbers, that would be helpful.

 

Sincerely, 

 

 

Kyle R|Senior Social Media Specialist | Best Buy® Corporate
Give Kudos if you like this post or Accept as Solution if it answers your query!