Gaming Support

[rareliga]

I pre-ordered 2 years ago and mine was not available either when I went to pick it up. It was very frustrating because the employee literally had a steel book in his hand from a return but the system would not let him release it to me.

Unfortunately these steelbooks are starting to get inconsistent with Best Buy.

[Kayden-BBY Social Media Specialist]

Hey there, rareliga!

Thank you so much for reaching out and joining us here on our community forum. Although, this is never the circumstances we want it to be under. I can understand how concerning this may be, as you were expecting that steelbook. 

With that being said, I have received your private message and will reply here shortly. 

Thank you,