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New Member
Posts: 9
Registered: ‎11-08-2017

Re: Doom Eternal - In Store Event

Oh and to add insult to injury, they sent me preorder codes already...for Xbox One...

Highlighted
Emerging Expert
Posts: 7,478
Registered: ‎02-25-2013

Re: Shipping Doom Eternal

That simply means there are none available to purchase.  And pick up in store

I am not an employee of Best Buy and all opinions left on this forum are my own. Please leave Kudo’s if you like a post or click Accept as Solution if a post answers your query.
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New Member
Posts: 4
Registered: ‎03-19-2020

Re: Doom Eternal - In Store Event

My order got updated as unavailable as well... But in stock at stores 121 miles away?

Can we get those copies expedited to people who are already expecting them?
Highlighted
Posts: 1,032
Topics: 56
Kudos: 260
Solutions: 62
Registered: ‎11-30-2015

Re: Doom Eternal - In Store Event

Hi, Everyone,

Thanks for letting us know that you are still unable to pick up your copies of Doom Eternal. These are unprecedented times, and our stores and operations are changing moment to moment in order to adjust all across the enterprise, often with short notice. I'm sorry for the confusion that this is causing. We're working hard across the company to navigate this ever-changing landscape to find answers to all of your questions. Those of you who are unable to pick your orders up due to store closures can expect to receive an email later today with the next steps that will be made available to you. Those of you who have orders that are not ready even though your local store is open should connect with the store for assistance.

Best,

Fey|Social Media Specialist | Best Buy® Corporate
Give Kudos if you like this post or Accept as Solution if it answers your query!
Highlighted
New Member
Posts: 9
Registered: ‎11-08-2017

Re: Doom Eternal - In Store Event

What about those of us that it is suddenly unavailable for, even though our stores are still open?

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Regular Member
Posts: 36
Registered: ‎12-08-2012

DOOM Eternal CE Pre-order Issue

Hello,

 

I preoredered Doom Eternal CE back in June of 2019 for in store pickup.  As of last night, it was listed as prepariing, but now it says it is unavailable... 

 

Thanks.

Highlighted
Regular Member
Posts: 36
Registered: ‎12-08-2012

Re: DOOM Eternal CE Pre-order Issue

I would prefer to change to ship it, but there is no option to.

Highlighted
New Member
Posts: 8
Registered: ‎01-20-2016

Re: Doom Eternal - In Store Event

I received an email from Best Buy telling me that my store was temporarily closed down and that I could either change my pickup store or have it shipped to my home. Unfortunately, when I check my order, it doesn't allow me to make changes.

Highlighted
New Member
Posts: 8
Registered: ‎01-20-2016

Re: Doom Eternal - In Store Event

Update: I was just able to change my steelbook to shipping. Hopefully I'll be able to do the same for the collector's edition as well soon.
Highlighted
Posts: 1,032
Topics: 56
Kudos: 260
Solutions: 62
Registered: ‎11-30-2015

Re: Doom Eternal - In Store Event

Hello,

I wanted to pop in and let those of you who are impacted by store closures know that it is unlikely that we will be unable to provide any outcomes that differ from the emails that are being sent out through these forums.

Regards,

Fey|Social Media Specialist | Best Buy® Corporate
Give Kudos if you like this post or Accept as Solution if it answers your query!