Gaming Support

[ScottTremper]

Oh and to add insult to injury, they sent me preorder codes already...for Xbox One...

[bobberuchi]

That simply means there are none available to purchase.  And pick up in store

[hjsy_metal]

My order got updated as unavailable as well... But in stock at stores 121 miles away?

Can we get those copies expedited to people who are already expecting them?

[Fey-BBY Valued Contributor · Accepted solution]

Hi, Everyone,

Thanks for letting us know that you are still unable to pick up your copies of Doom Eternal. These are unprecedented times, and our stores and operations are changing moment to moment in order to adjust all across the enterprise, often with short notice. I'm sorry for the confusion that this is causing. We're working hard across the company to navigate this ever-changing landscape to find answers to all of your questions. Those of you who are unable to pick your orders up due to store closures can expect to receive an email later today with the next steps that will be made available to you. Those of you who have orders that are not ready even though your local store is open should connect with the store for assistance.

Best,

[ScottTremper]

What about those of us that it is suddenly unavailable for, even though our stores are still open?

[gamesaholic]

Hello,

I preoredered Doom Eternal CE back in June of 2019 for in store pickup.  As of last night, it was listed as prepariing, but now it says it is unavailable... 

Thanks.

[gamesaholic]

I would prefer to change to ship it, but there is no option to.

[armistice07]

I received an email from Best Buy telling me that my store was temporarily closed down and that I could either change my pickup store or have it shipped to my home. Unfortunately, when I check my order, it doesn't allow me to make changes.

[armistice07]

Update: I was just able to change my steelbook to shipping. Hopefully I'll be able to do the same for the collector's edition as well soon.

[Fey-BBY Valued Contributor]

Hello,

I wanted to pop in and let those of you who are impacted by store closures know that it is unlikely that we will be unable to provide any outcomes that differ from the emails that are being sent out through these forums.

Regards,