03-12-2019 08:58 AM
Good morning, Dc_cic,
Welcome to our forums! Generally speaking, your digital download code should be delivered to your email address within 24 hours of your order being placed, so I’m sorry to hear that may not have been the case with your recent purchase. With that said, you’re certainly in the right place for help, and I’ll be more than happy to see what we can do to track down your code.
I see you’ve sent my colleague, Alison, a private message with some additional information regarding your order, and since Alison is out of the office at the moment, I’ll be replying to your message to make sure we get your code as soon as possible. To read my message, you’ll want to be logged into your Support Forum account, and click on the orange envelope in the upper right-hand corner of your screen.
Speak to you in a bit,
|SeanM|Social Media Specialist | Best Buy® Corporate|
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