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Posts: 1
Registered: ‎03-22-2019
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Re: Digital download taking forever

The same thing happened to me on a purchace I made today. I checked the junk and spam folders and didn't find the email anywhere. I did a chat session on the support page and the person who helped me said she re sent the code and that I would get it within 2 to 4 hours. it has been about 4 and 1/2 hrs and still no code

Posts: 1,961
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Registered: ‎10-19-2017

Re: Digital download taking forever

Hi, wolfgirl,


Thanks for joining us on the Best Buy forum community! I’m sorry to hear that you have been having trouble receiving a digital download email. As it’s been a little while since you originally reached out, have you currently received the expected email?


If you haven’t seen the email still, I would like to take a closer look at what other options may be available. I may want to try resending your email code to you through an alternative email address. In that case, send me a private message with your full name, your phone number, your email address (provided on the order), an alternative email, and your order number. To keep these details secure, please use the “private message” option in my signature below this post.       


Thank you,

Kayla|Social Media Specialist | Best Buy® Corporate
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