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New Member
Posts: 2
Registered: ‎04-06-2020

Re: Digital Download - "File not found"

[ Edited ]

Hi,

I just bought Sims 4 and having the same issues. I redeemed the code with EA but when I click on instructions it says file not found. Can you help me?

 

Best,

Cansu {removed per forum guidelines}

New Member
Posts: 1
Registered: ‎04-07-2020

Re: Digital Download - "File not found"

im having the same problem, where do i down load my purchase?

 

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Registered: ‎10-10-2012

Re: Digital Download - "File not found"

Hello, everyone,

 

It’s hard to believe we’re already on the Sims 4!  I remember when the first Sims came out, and what a revolution in gaming it created. 

 

If you are not aware, Sims 4 is an EA game, so your codes would be redeemed though EA’s Origin website.  If you are having issues with the redemption on that site, you would need to contact Origin for assistance, as we are unable to help with redemption issues.

 

Thanks for posting!

Bill|Senior Social Media Specialist | Best Buy® Corporate
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New Member
Posts: 2
Registered: ‎04-08-2020

Digital Library-Instructions Saying File Not Found

I recently purchased the Sims 4 game and I followed all of the instructions in my email regarding the verification code and all of that. I continued following the instructions by going to my digital library where it said I would just simply have to click the download button and i would be able to access the game .Besides the sims game in my digital library there was the instruction button and no download button. So I clicked on the instruction button and it simply says file not found. What do I do?

New Member
Posts: 2
Registered: ‎04-08-2020

Re: Digital Download - "File not found"

I redeemed my codes through EA and when i return to the digital library it still continues to say file not found. Can you help me?

Posts: 22,635
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Registered: ‎10-10-2012

Re: Digital Download - "File not found"

Once you've redeemed the code through EA's Origin service, your game should be available to play through Origin.  No further action within the Digital Library should be necessary.

Bill|Senior Social Media Specialist | Best Buy® Corporate
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Registered: ‎11-23-2018

Re: Digital Download - "File not found"

This topic has been moved to its own thread under Gaming Support for further moderation.