03-21-2019 01:09 AM
03-22-2019 08:53 AM - edited 03-22-2019 12:10 PM
Thanks for joining the conversation. I apologize for any confusion in regards to the promotional offer you were expecting to receive. Do you the the game you were expecting to get listed on your receipt anywhere?
03-22-2019 09:46 AM - edited 03-22-2019 12:09 PM
If the game you were looking for is not listed on the receipt, it is possible that a different tile was selected, or the purchase didn't qualify for the offer. At this time, have you reconnected with the store about this?
03-22-2019 11:29 AM
03-22-2019 12:12 PM
Can you please send me a Private Message with your full name, email address, and phone number? I would like to take a quick look over your receipt. You can find a link to send a private message in my signature.
03-25-2019 03:24 PM
03-25-2019 03:32 PM
Thanks for joining the conversation. Did you receive any sort of free game with your purchase? It's sounding like this offer was only eligible for a single game. Devil May Cry 5 was one title option that could have been selected.
03-25-2019 04:16 PM
I would be happy to review your purchase details. To get started, please send me a Private Message with your full name, email address, and phone number. You can find a link to send a Private Message in my signature.