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New Member
Posts: 3
Registered: ‎03-09-2018

Re: Declined Digital download Xbox live

Hi i would like help with an xbox live gold card i bout in store around christmas time and when i went to put it in it said invalid code and i would like another code bc i spent 60 dollars on it and i would like to get another code pls
New Member
Posts: 3
Registered: ‎03-09-2018

Re: customer service complaint

I bout an xbox live gold card around christmas and when i went to readeem it it said sorry invalid code and i wanna know why i would like to get another code cause i spent 60 dollars on it
New Member
Posts: 3
Registered: ‎03-09-2018

Re: customer service complaint

It was a 12 month membership
Posts: 5,232
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Registered: ‎07-27-2015

Re: Declined Digital download Xbox live

Hi CaronV –

 

Welcome to the forums and thanks for reaching out to us. I’m sorry to hear you’re running into difficulty redeeming the Xbox Live Membership you got last year, and will be happy to advise you here.

 

If you purchased a 12-month Xbox Live Membership in-store, your redemption code should have been printed on your original receipt, as well as emailed to the email address recorded at the time of purchase. If you’re attempting to redeem a code printed on the physical card this may be why it’s showing up as invalid.

 

If you are indeed attempting to redeem the code printed on the receipt or that was sent via email, and are receiving an error, please send me a private message verifying the information below. You can message me by selecting the blue button in my signature.

 

  • Full Name
  • Phone Number
  • Email Address
  • Customer Service Pin (found on the receipt)

Regards,  

Michael|Social Media Specialist | Best Buy® Corporate
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