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Posts: 13
Registered: ‎05-08-2016

Re: Control PS4 Deluxe Edition, cant find order


@Wakkadoo wrote:

The item is now sold out but I definitely made and completed an order with correct information.

Unfortunately I did not print or screenshot the original confirmation as I thought that there would be no issues as I have never had this kind of problem.

 

I did not receive a confirmation email and there is no order in my account statuses.

 

What the heck is going on?


I pre-ordered mine around last month but today I received a message that said item was unavailable at my local store and even for shipping. Okay so what now? I don't want to cancel my order, I really want what I ordered. 

 

Help us. 

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Posts: 12,468
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Registered: ‎01-03-2013

Re: Control PS4 Deluxe Edition, cant find order

Hi there, HecX, 

 

Welcome back, and thank you for connecting with us regarding your pre-order for Control. We do our best to ensure all pre-orders are able to be fulfilled in a timely manner, so hearing you received a notice about it not being available is far from the experience we strive to provide. I would be delighted to look into this and see what may be going on. Please keep an eye on your inbox in the top right corner of the page for my private message. 

Sincerely, 

Tasha|Social Media Specialist | Best Buy® Corporate
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