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Registered: ‎11-21-2021

Re: Battlefield 2042 Pre-Order Code PC

My niece ordered me a copy of the game online. The case was delivered and she got an email with a "game code" that only added Pre-Order content to my Library - not the actual game. I didn't even attempt to redeem the code until yesterday so it should have added immediately. 

Apparently I am not the one customer having this issue. What is Best Buy doing to resolve this problem?

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Registered: ‎08-21-2017

Re: Battlefield 2042 Pre-Order Code PC

Welcome, thepocketgeek,


Thank you for taking the time to visit our community forums and writing to us about this purchase. I'm sure you're looking forward to trying out Battlefield 2042, it's certainly strange to hear that this is appearing as a pre-order after you redeemed this game code. I'd be glad to provide some more details on how we may be able to assist you with this.


Generally, we would need to review this order to fully explore what options we have to help. ​Best Buy's Privacy Policy governs how we must protect our customers' personal information and under what circumstances it may be shared. Because your niece placed this order, she would need to contact us directly so we could review this. She is welcome to give us a call at (888) BEST-BUY or (888) 237-8289 as well as create a forum account and reach out to us here.


We look forward to hearing from her however she contacts us!

AndrewB|Social Media Specialist | Best Buy® Corporate
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