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Member
Posts: 11
Registered: ‎11-01-2018

Re: Animal Crossing: New Horizons Pre-Order Bonus

My preorder was updated to include the Tech Badge bonus, however I only recieved the game today with no bonus item.

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Member
Posts: 10
Registered: ‎06-24-2016

Animal Crossing preorder bonus

I had Animal Crossing pre-ordered since September 1, 2019. The game shipped, but the preorder bonus is now showing as delayed. My order shows that if Best Buy can't shop it by April 19th they will cancel the order for the preorder bonus.

Why is it that I've had a preorder for more than half a year before release and there's a possibility that I don't get my preorder bonus?
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New Member
Posts: 4
Registered: ‎12-07-2017

Animal Crossing New Horizons Preorder Bonus?

I got my game in the mail today but didn't get the preorder bonus? Is it being sent out separately or did they run out?

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Member
Posts: 22
Registered: ‎12-16-2017

Re: Animal Crossing: New Horizons Pre-Order Bonus

Me too. I did not get the tech badge. Please help. I preordred in February.

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New Member
Posts: 5
Registered: ‎11-27-2018

Re: Animal Crossing: New Horizons Pre-Order Bonus

Same here, Pre-ordered the game ages ago, have the tech badge on the order, and it never shipped. I know people that have gotten the game with the badge. You guys need to either hurry up and fulfill this for the people who do have it on their orders and not received it, or at least compensate them for your screw up. Also ordered Doom Eternal and never got the pre-order dlc code for that either. You guys have been dropping the ball pretty hard lately.

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Member
Posts: 10
Registered: ‎06-24-2016

Re: Animal Crossing: New Horizons Pre-Order Bonus

See here. I have had Animal Crossing pre-ordered since September and I didn't get the pre-order bonus shipped to me. It's showing as delayed on my order and that it may get canceled.
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Valued Member
Posts: 62
Registered: ‎03-10-2018

Re: Animal Crossing: New Horizons Pre-Order Bonus

I haven't received the Tech Badge or the game itself. When I ordered it the site said I would get it on release day. I am a bestbuy elite plus member too. I know things are crazy in the world right now but extremely disappointed that I have to wait until Monday to get the game while all my friends are playing it now. Also, I did receive the bell bag if the game was sent out with the bell bag I would have it by now.

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Posts: 4,341
Topics: 43
Kudos: 410
Solutions: 255
Registered: ‎11-29-2016

Re: Animal Crossing: New Horizons Pre-Order Bonus

Good afternoon, everyone,

 

Welcome to our forums, and thank you for sharing your experiences with us.  As someone who shops online myself, I know just how frustrating an order delay can be, and I’m sorry to hear this seems to be the case with your recent Animal Crossing: New Horizons orders.

 

While we strive to ensure each order our customers place with us are delivered by their estimated arrival dates, there are instances where circumstances beyond our control prevent us from hitting this mark.  While we work to get these orders fulfilled as soon as possible, I recommend keeping an eye on your email inboxes for updates to your orders, and I’m optimistic you’ll be receiving your pre-order bonuses, or copies of Animal Crossing: New Horizons soon.

 

Thank you,

SeanM|Social Media Specialist | Best Buy® Corporate
Give Kudos if you like this post or Accept as Solution if it answers your query!
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New Member
Posts: 1
Registered: ‎03-21-2020

Animal Crossing Pre-order Bonus

So I pre-ordered Animal Crossing: New Horizons from Best Buy quite a while ago, because I wanted the Tech Badge Pre-order bonus. After months of waiting the game arrives and the pre-order bonus is no where to be seen. I try hoping on chat support and after 3 hours of waiting I give up. I call and the computer says it's a 4 hour wait time. So today I had them call me for support when they were free. After over an hour on the phone with the guy he insisted that there was never a pre-order bonus at all (after he had said it was a digital content bonus) and there was nothing he would do about it. I know for a fact there was one because you can still Google search it and find the ads for it. Even Best Buy's own website had it on the page when I pre-ordered.
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New Member
Posts: 1
Registered: ‎03-23-2020

Re: Animal Crossing: New Horizons Pre-Order Bonus

I also called customer support. They told me it was a separate item and that it was not a pre-order bonus. Which is false since you can pull up the Tech badge on their website and see it is listed as a pre-order bonus.