10-03-2019 03:54 PM
Thanks for reaching out and joining our Community Forum! I love a good deal, too, and would be delighted to look into your order to see what may be happening.
With some promotional offers, the free item with purchase (such as a gift card) must be added to the order and it could be that didn’t happen in your case. I'll want to review the situation to be sure of what's happening and explore options, though. To begin, can you please send me a private message with some additional details? I’ll need your full name, phone number, email, and order number. To ensure your information stays secure, you should be able to use the “private message” option in my signature below this post.