05-13-2019 07:46 PM
05-13-2019 08:26 PM
Wow I don't know how to respond to that without being insulting.
It does say I believe in the details you cannot leave until 9.
This is not something that Best Buy wants it is something imposed on them by the software distributor.
Because it is not fair if someone has that precious 37.1 minute advantage in playing the game.
05-13-2019 08:31 PM
05-13-2019 08:35 PM
05-14-2019 10:00 AM
I'd love to look into this further and see how we can be of assistance. Could you please shoot us over a private message with your full name, email address, phone number, and order number. I'll make sure this is looked into and we'll continue our discussion from there.
A PM can be sent my way by clicking on the banner below.
05-15-2019 11:15 AM
The advertisement most definitely said 8pm release. When I went to pick mine up I was not able to at 8pm, but you could outright purchase it at the time. I had a pre-order with gift cards, etc, so I didn't want to mess with it. I won't be trying to pick up any games from Best Buy early again.
05-15-2019 05:18 PM
I wanted to jump in here quick to just clarify the early opening for Rage 2 at our stores.
We did advertise that you could go in at 8pm and pick up a copy of Rage 2, regardless of whether you pre-ordered or not. As this event was set for May 13, at 8pm, once it happened, the event was removed from BestBuy.com overnight.
For those of you who had poor experiences with this early release, please post the store location you visited, as we do want to know about it. The stores are sent communications for each of these events outlining how to handle it and who to contact should they experience issues selling pre-orders, etc.
The whole point to the early openings is to create excitement for a game release and if you leave the store either disappointed or not able to pick up your game, that defeats the entire purpose. My hope is that despite this setback, you’ll offer us the opportunity in the future to show that these early release events can be fun and easy.