05-15-2019 01:33 AM
I didn't realize the rage 2 code is for Bethesda's launcher. I bought it thinking it was for steam. Is there any way I could refund the order? It was never redeemed. As I have no intrest in using a launcher thats not steam unless there's no other choice.
05-15-2019 01:13 PM
Good afternoon, MatthewDiFrancesco,
Thank you for taking the time to reach out to us on the Best Buy forum with your question about digital game redemption. I can certainly understand that you prefer one launcher over another, especially if you have more games through Steam.
That being said, regarding redemption of your code, it would indeed need to be redeemed through Bethesda’s launcher. While I understand you don’t want to use that launcher to play your game and prefer Steam, we would not be able to change over your code. Also, while not the answer you were hoping for, digital content, such as a digital code for a game, is a nonreturnable purchase. This is outlined in our Return & Exchange Promise which you can view on our website anytime here.
At this point, while I cannot make any guarantees, you could always reach out to Bethesda directly to see if they are able to offer any alternative option for you. I hope this helps!
05-15-2019 03:57 PM
I purchased Rage 2 for PC via Digital Download today, May 15, 2019 and received a code right away.
The issue is that the instructions specifically say to redeem it on Steam, but it is an invalid Steam code, and will not redeem on Steam.
I purchased this from Best Buy with the expectation it would redeem on Steam so I could benifit from Steam Cloud, and saved games across multiple machines. If this isn't working then I'd like a refund.
Chat with an agent was a waste of time and they would just like me to call in.