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Member
Posts: 22
Registered: ‎12-12-2010
Accepted Solution

RE3 Pre-order Cancelled/Placed New One/Digital Bonus Availability?

Hello,

 

I had preordered Resident Evil 3, but was left with the only option for In Store Pickup at the time of pre-order.

 

However, I was not able to get to the store in time it got cancelled. I see the item was back up for order for shipping and I had placed a new order.

 

Would it be possible to get the digital preorder bonus still?

 

Thank you for taking the time to take a look.

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Member
Posts: 22
Registered: ‎12-12-2010

Re: RE3 Pre-order Cancelled/Placed New One/Digital Bonus Availability?

Haven't seen any answer on this. Checking on here once more before I should PM someone for help.
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Emerging Expert
Posts: 7,136
Registered: ‎02-25-2013

Re: RE3 Pre-order Cancelled/Placed New One/Digital Bonus Availability?

I am afraid you will have lost the pre-order bonus at this time.
I am not an employee of Best Buy and all opinions left on this forum are my own. Please leave Kudo’s if you like a post or click Accept as Solution if a post answers your query.
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Posts: 533
Topics: 21
Kudos: 110
Solutions: 25
Registered: ‎11-23-2018

Re: RE3 Pre-order Cancelled/Placed New One/Digital Bonus Availability?

Hi, bcuzicno1,

 

Thank you for reaching back out to us through the Forums for support. As you can tell, we are a little backed up on inquiries and I apologize for this delayed response. Regardless, we want to make sure your question has been addressed regarding this pre-order bonus.

 

We hate to hear you were not able to get to the store before your Resident Evil 3 purchase cancelled. I'm glad you were able to place a new order, though, and I hope you love the game. As far as the digital bonus goes, this can only be added to an order at the time a pre-order is placed, so this cannot be added to your current order now.

 

In the future, please know that if you can't get to the store to pick up purchases within five days, you can check your order details for extended pickup options. More about changing shipping and pickup options after an order has been placed can be found here

 

All the best,

 

 

Allison|Social Media Specialist | Best Buy® Corporate
Give Kudos if you like this post or Accept as Solution if it answers your query!
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Member
Posts: 22
Registered: ‎12-12-2010

Re: RE3 Pre-order Cancelled/Placed New One/Digital Bonus Availability?

Thanks for the answers, all.

Worth a shot in asking. Will have to search eBay options then or hope Capcom makes it available for purchase.