05-07-2021 07:37 AM
I preordered RE Village for xbox weeks ago. I got an email this morning saying my game is ready for pick up.
however, I got an email about the preorder code that the date for the release changed to MAY 5th?? WTH? 2 days ago?
I try to download and it says it is not ready.
Can you guys fix this ASAP please? every other store already sent the digital code without any issues.
05-07-2021 07:51 AM
I didn't think it was supposed to be ready until Friday, May 7th
05-07-2021 01:37 PM
Thanks for reaching out! I'm sorry to hear you're not able to access your pre-order bonus. At this time, I can only suggest to keep trying the code you have, or if you keep having issues, reach out to Microsoft directly, and they should be able to assist.