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Regular Member
Posts: 47
Registered: ‎10-25-2011

RE village preorder bonus NOT AVAILABLE! BUG

I preordered RE Village for xbox weeks ago. I got an email this morning saying my game is ready for pick up. 

 

however, I got an email about the preorder code that the date for the release changed to MAY 5th?? WTH? 2 days ago?

 

I try to download and it says it is not ready. 

 

 

Can you guys fix this ASAP please? every other store already sent the digital code without any issues. 

Emerging Expert
Posts: 7,954
Registered: ‎02-25-2013

Re: RE village preorder bonus NOT AVAILABLE! BUG

I didn't think it was supposed to be ready until Friday, May 7th

 

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Regular Member
Posts: 47
Registered: ‎10-25-2011

Re: RE village preorder bonus NOT AVAILABLE! BUG

that is eXACTLY my point. IT was supposed to come out TODAY. I got an email TODAY, saying the release date CHANGED to 2 DAYS AGO
Posts: 705
Topics: 31
Kudos: 152
Solutions: 49
Registered: ‎02-08-2019

Re: RE village preorder bonus NOT AVAILABLE! BUG

Hey, DaviVascaino,

 

Thanks for reaching out! I'm sorry to hear you're not able to access your pre-order bonus. At this time, I can only suggest to keep trying the code you have, or if you keep having issues, reach out to Microsoft directly, and they should be able to assist. 

 

Best,

 

Meg|Social Media Specialist | Best Buy® Corporate
Give Kudos if you like this post or Accept as Solution if it answers your query!