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Regular Member
DaviVascaino
Posts: 47
Registered: ‎10-25-2011

RE village preorder bonus NOT AVAILABLE! BUG

‎05-07-2021 07:37 AM

I preordered RE Village for xbox weeks ago. I got an email this morning saying my game is ready for pick up. 

 

however, I got an email about the preorder code that the date for the release changed to MAY 5th?? WTH? 2 days ago?

 

I try to download and it says it is not ready. 

 

 

Can you guys fix this ASAP please? every other store already sent the digital code without any issues. 

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bobberuchi
Posts: 7,954
Registered: ‎02-25-2013

Re: RE village preorder bonus NOT AVAILABLE! BUG

‎05-07-2021 07:51 AM

I didn't think it was supposed to be ready until Friday, May 7th

 

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DaviVascaino
Posts: 47
Registered: ‎10-25-2011

Re: RE village preorder bonus NOT AVAILABLE! BUG

‎05-07-2021 08:00 AM

that is eXACTLY my point. IT was supposed to come out TODAY. I got an email TODAY, saying the release date CHANGED to 2 DAYS AGO
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Meg-BBY
Posts: 705
Topics: 31
Kudos: 152
Solutions: 49
Registered: ‎02-08-2019

Re: RE village preorder bonus NOT AVAILABLE! BUG

‎05-07-2021 01:37 PM

Hey, DaviVascaino,

 

Thanks for reaching out! I'm sorry to hear you're not able to access your pre-order bonus. At this time, I can only suggest to keep trying the code you have, or if you keep having issues, reach out to Microsoft directly, and they should be able to assist. 

 

Best,

 

Meg|Social Media Specialist | Best Buy® Corporate
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