05-24-2021 01:21 AM
I purchased the game the first day it was out, but I didn't receive the preorder bonus for the game and BESTBUY refused to give me to code because I bought it too early. Does anyone have the same problem?
05-24-2021 05:15 PM
Welcome to our community forums and thank you for writing to us about your order. I'm sure you were excited for the pre-order bonus that came with Resident Evil Village and can understand your disappointment that you haven't received this code. I would be glad to see how I may be able to help.
Generally, if special offers or giveaways are added after placing your pre-order these will also be added to your order. I'd like to review your purchase and get a better understanding of why this was not added but will need a bit more information in order to do so. Can you please send me a private message that includes your:
Order number or customer service PIN (located at bottom of receipt)
You can send me a private message by clicking on the blue button at the bottom of this post. I'll keep an eye out for your response.