Gaming Support

[chiewpooh1999]

I purchased the game the first day it was out, but I didn't receive the preorder bonus for the game and BESTBUY refused to give me to code because I bought it too early. Does anyone have the same problem? 

[AndrewB-BBY Social Media Specialist]

Hello, chiewpooh1999,

Welcome to our community forums and thank you for writing to us about your order. I'm sure you were excited for the pre-order bonus that came with Resident Evil Village and can understand your disappointment that you haven't received this code. I would be glad to see how I may be able to help.

Generally, if special offers or giveaways are added after placing your pre-order these will also be added to your order. I'd like to review your purchase and get a better understanding of why this was not added but will need a bit more information in order to do so. Can you please send me a private message that includes your:

Full name
Email address

Phone number

Order number or customer service PIN (located at bottom of receipt)

You can send me a private message by clicking on the blue button at the bottom of this post. I'll keep an eye out for your response.