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Member
Posts: 20
Registered: ‎08-18-2017

RAGE 2 Deluxe Edition - Xbox One in store pickup pre-order out of stock?

I preordered RAGE 2 Deluxe Edition for Xbox One on Feb 28th 2019 and I recieved a message that my item is not available to pick up in my designated store...  I searched to see if I could go pick it up at any other store but no store within 250 miles has the item...

 

I thought the entire point of pre-ordering was to guaratee the item... am I missing something here?

 

Will I still be able to get my item?  I called customer support earlier but they were not able to help.

 

Thanks 

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Posts: 7,058
Topics: 115
Kudos: 523
Solutions: 392
Registered: ‎12-23-2016

Re: RAGE 2 Deluxe Edition - Xbox One in store pickup pre-order out of stock?

Hello, ChrisMV83,


Welcome back to the forums. I’m sorry that your Rage 2 order is having issues. I know you must be excited for the game, and that’s why you pre-ordered it.


I’d be happy to dig in to the order to see if I can offer any help. If our phone support teams weren’t able to, I don’t know that I will, but I can at least look. Please send in a private message by using the link in my signature. I’ll need your name, email address, phone number, and order number.

 

Thanks, 

Kyle R|Senior Social Media Specialist | Best Buy® Corporate
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Member
Posts: 20
Registered: ‎08-18-2017

Re: RAGE 2 Deluxe Edition - Xbox One in store pickup pre-order out of stock?

Hi Kyle,

Thank you for your prompt response.

PM sent
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Member
Posts: 20
Registered: ‎08-18-2017

Re: RAGE 2 Deluxe Edition - Xbox One in store pickup pre-order out of stock?

Hi Kyle,

Sent two PM's your way. Did you get them?

Thanks
Highlighted
Posts: 7,058
Topics: 115
Kudos: 523
Solutions: 392
Registered: ‎12-23-2016

Re: RAGE 2 Deluxe Edition - Xbox One in store pickup pre-order out of stock?

Hello, ChrisMV83,

 

I received that message and I’m looking into it currently. I’ll send a response in just a few moments.

 

Sincerely,  

Kyle R|Senior Social Media Specialist | Best Buy® Corporate
Give Kudos if you like this post or Accept as Solution if it answers your query!