04-16-2019 11:35 PM
04-17-2019 10:30 AM
Thank you for reaching out to us with this question. I completely understand wanting to be able to use your earned certificates towards this type of purchase. This is something that has been updated recently in our My Best Buy terms and conditions and our My Best Buy team is still working on marking items as ineligible for purchase per the new terms.
Per our terms and conditions:
Except for Non-Qualifying Redemptions identified below, you may redeem reward certificates when the purchase value (excluding tax) exceeds the reward certificate amount. The following purchases or transactions are excluded from redemption of reward certificates (“Non-Qualifying Redemptions”): Prior purchases, leased products, purchases/rentals at rent-to-own locations inside Best Buy Stores, purchases from a Best Buy Store on a third-party website or marketplace (such as Amazon, Google or eBay), some purchases at stand-alone Pacific Sales® Kitchen and Bath Centers, LLC stores, or at Pacific Sales locations within Best Buy Stores, purchase of Best Buy or Magnolia gift cards, point of sale activation (“POSA”) cards, purchases made for resale, payment on any My Best Buy Credit Card, certain premium major home appliances and home theater products, any online transaction that contains the purchase of a Best Buy gift card, sales tax, service charges, and discounted Best Buy Business or commercial purchases. Other exclusions may also apply.
Eventually, all gift cards such as this will be ineligible for purchase via rewards certificates. The transaction would most likely not work if you visited a store to attempt this purchase.
Feel free to let us know if you have any other questions as we are happy to help if we can!