Gaming Support

[KyleR-BBY Senior Social Media Specialist]

Hi again, all,

To clarify, Best Buy is not participating in the promotion listed on AMD's web site, but a different promotion. That just means that you would get the games listed on our site rather than the games listed on theirs.

Since verification through AMD is still needed, however, you'll need to work with them if the codes were received but are not working. 

Please let me know if anything is still unclear.

Sincerely, 

[Rwatson292]

Yes i did not get any codes. For the games listed. I only got codes for the xbox game pass. Which i already own anyways

[FLayaou]

I was supposed to get a RE3/Monster Hunter code with the purchase of a 5700XT right now but only got a code for Game Pass, I'd like to get these codes without having to do a return and ordering one through the website. I was under the impression it was any 5700XT bought anywhere would include them.

[FLayaou]

I'm having the same problem. I bought the card in store in was under the impression I would be getting RE3 since the online promotion says nothing about online only. Your stores usually price match online so I don't see why they wouldn't reward mach online as well. Who said they contacted gaming.bb and got codes? Codes for Re3?

[FLayaou]

It's just gonna cost Best Buy money if I have to return this card because I'm not getting these codes. 

[Rwatson292]

Email the digital game team. They got it sorted for me
Then i emailed amd and they added points to me code so i got them all plus a extra 2 months of game pass.

[SeanM-BBY Retired: Social Media Specialist]

Good morning, FLayaou,

Welcome to our Support Forums, and thank you for sharing your experience with us.  As my colleague, Kyle, has mentioned previously, Best Buy is not participating “Raise the Game” offer you’re referring to.  More information regarding this particular promotion from AMD can be found here.

With that said, it looks like we are offering a variety of promotions for these graphics cards, which you’ll find here.  If you’ve not received the code for your purchase, please don’t hesitate to follow the steps in our Game Codes-Read Me First floated post, so our Gaming Support team can track down your code for you.

Regards,

[FLayaou]

I messaged them 2-3 days ago, got a reply to give them email address yesterday. Gave them my email address and got a reply in the forum but have yet to recieve the code and the game comes out in 5.5 hours. I can see that they are "online", Gaming-BB, so why are they not responding or sending the code?!!!!!!

[Rwatson292]

When i did get the code it was alotted 0 points and i still had to email amd and wait 24 hoursfor them to credit me. Everything is slower with the current state of the world. Amd hasnt even unlocked re3 download yet release date or not. Was the same with rx and division 2 got it unlocked 3 days after release even though id ordered months before.

[FLayaou]

with the current state, you would think they would help people out so they could stay busy at home.